Frequently Asked Questions
About Thirteen
Yes, we accept American Express cards and all major credit / debit cards.
There is unrestricted on-street parking on Ashley Road after 6pm, and during the day there is unrestricted parking on adjacent side roads eg Layton Road.
There is a metered car park off Albert Road about 500 yds away.
Thirteen is on a major bus and London coach route. The nearest railway station is half a mile away at Branksome, which is on the South West Main Line to London.
Please note that we have a ‘one button’ call service facility with a local taxi service.
We welcome children over the age of 12. Please note we do not offer a children’s menu or discounted child price.
Please be advised the entrance to our restaurant is narrow due to the age of the building, and has a small step. Please call us if you have any specific questions as this will provide a better understanding of your specific needs. Internally there is only one small step between the dining area and the access to the toilet.
We recommend smart casual dress.
Thirteen welcomes registered assistance dogs only.
Please advise us of any dietary requirements or allergies at the time of booking to allow our chefs to prepare suitable alternative dishes. Dietary requirements may not be catered for unless we are notified in advance. For last minute bookings made within 48 hours of your chosen date please call us on 01202 376635 to see if we can accommodate your dietary requirements.
It is important to know that nuts, gluten and other allergens are prepared in our kitchen.
Our food is best described as modern European fine dining with influences from around the world.
Our menu changes every 4 to 5 weeks, however some dishes may change more frequently.
We do not have a corkage policy.
Yes. Please call us on 01202 376635 or send an email to info@thirteenrestaurant.com with your enquiry.
Gift vouchers are valid for 12 months from date of purchase.
About Bookings
Yes, bookings are required to ensure we have your dietary requirements allowing chefs to make adjustments to the food being prepared. All our food is freshly prepared and as such bookings provide us with planning information.
Yes, we do. However, before taking your booking, requests will be discussed with the chef to ensure we can address any dietary requirements and we have sufficient produce. Call us on 01202 376635 to find out if we have availability.
Please see our booking policy on our ‘Book a Table’ page.
If you cannot find your preferred booking date or time, please call us on 01202 376635 to join the standby list if available.